Any questions?

We like to help you and answer any of your questions. Please feel free to call us, send us an email or message us trough whatsapp.

Free shipping worldwide

Safe payments

30 day return policy

Customer Service

Turpijn

branddutch klantenservice

Pieter

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping is completely free! We pay all the shipping charges. (however, you are responsible for any custom charges)

Which payment methods are accepted in the Online Shop?

We offer a variety of payment methods to fullfil the need all around the world.

How long will delivery take?

International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

This exludes the processing time for an order of 2-4 days.

How secure is shopping in the Online Shop? Is my data protected?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

What exactly happens after ordering?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please read our refund policy.

Read full FAQ

Send us an email

Get in touch

Leave message below and we will get back to you in no time!

info@branddutch.comMAIL